Account details, usage data, device information, and learning activity needed to run Kivo.
Your data, explained clearly.
This Privacy Policy explains how Kivo collects, uses, stores, and protects information when you use our website, app, and related services.
To provide the product, improve recommendations, support users, and keep the service secure.
You can contact us to request access, correction, or deletion of your information where applicable.
1. Information We Collect
We may collect the following categories of information:
- Personal information such as your name, email address, or account login details.
- Profile and learning information such as selected topics, goals, progress, answers, and reflection inputs.
- Technical data such as IP address, browser type, device type, operating system, and app diagnostics.
- Usage data such as pages visited, features used, session activity, and interaction events.
2. How We Use Information
We use information to operate and improve Kivo, including to:
- Provide adaptive learning guidance and personalized roadmap features.
- Track progress, detect weak areas, and improve learning recommendations.
- Respond to support requests and communicate important product updates.
- Monitor performance, fix bugs, prevent abuse, and protect the security of our services.
- Analyze product usage so we can improve the experience over time.
3. How We Share Information
We do not sell your personal information. We may share information in limited cases:
- With service providers that help us host, operate, analyze, or support the service.
- When required by law, regulation, legal process, or governmental request.
- To protect the rights, safety, and integrity of Kivo, our users, or the public.
- As part of a merger, acquisition, financing, or sale of assets, subject to standard confidentiality protections.
4. Cookies and Similar Technologies
We may use cookies and similar technologies to keep you signed in, remember preferences, understand product usage, and improve performance. You can usually control cookies through your browser settings.
5. Data Retention
We retain personal information only for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
6. Data Security
We use reasonable technical, administrative, and organizational safeguards to protect your information. No system is completely secure, so we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your location, you may have rights to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your information, subject to legal and operational limits.
- Object to or restrict certain types of processing where provided by law.
- Withdraw consent where processing is based on consent.
To make a request, contact us at [email protected].
8. Children's Privacy
Kivo is not intended for children under 13, or the minimum age required in your jurisdiction, without appropriate parental or guardian consent. We do not knowingly collect personal information from children in violation of applicable law.
9. Third-Party Services
Our service may link to or rely on third-party tools, websites, or infrastructure providers. Their privacy practices are governed by their own policies, not this one.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Continued use of Kivo after changes become effective means the updated policy applies.
11. Contact Us
If you have questions about this Privacy Policy, you can contact us at:
Kivo
Email:
[email protected]